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We are a trusted, experienced and qualified provider of Security and Fire services and products across all market segments viz. Electronic Security, Fire, Monitoring & Static Guarding

Pur-pose (n)

the object toward which one strives or for which something exists; an aim or a goal

IVP will be recognised as the UK’s number one privately owned Static Guarding provider. All other disciplines associated with these business activities will be viewed with this conviction and purpose.

Ser-vice (v)

the action of helping or doing work for someone:

  • Mobile Patrol Service,
  • Static Guarding Service,
  • Keyholding
  • Alarm Response Service
  • Closed Circuit Television (CCTV) Monitoring Service

Se-cu-ri-ty (n)

freedom from risk or danger safety, freedom from doubt, anxiety, or fear, confidence, something that gives or assures safety

  • Our approach to service delivery:
  • Contract Spearheaded by an IVP Senior Executive
  • Key Performance Indicators (KPIs) & Service Level Agreement (SLA)
  • On-site Supervision, liaison with Control Room & direct link to Contract Executive
  • Staff Performance Assessments – in line with KPIs & SLA
  • Flexibility towards change – as assignment/customer requirements change
  • Ethos:- to provide a ‘Best in Class’ service.

Approach to Service Delivery

  • TUPE – Staff Selection – SIA Training & License
  • Initial Company Written Examination
  • IVP Induction & Basic Job Training & Certificate
  • On-site Training & Training Record
  • Further Company Written Examinations & Certificates
  • External Courses & Qualifications
  • Employee Assessment Programme – (Refresher Training & Exams)
  • Staff Welfare, Benefits & Discipline
  • IVP Management Visits
  • Communication & Real Time Information (RTI) Application
  • Staff Care Reports
  • Planned & Structured IVP to customer liaison
  • Total understanding of IVP’s expectations and the customer’s needs.

Staff Selection

  • Dual Way Communication Process;
  • Gallinet – People Hours Application;
  • On-site Supervision;
  • External Supervision – Care Reports, Site Visit Reports & ISO 9001 Reports;
  • Operational Support Team;
  • Operations Manager;
  • Operations Director/Contract Executive – KPIs & SLA;
  • ISO 9001 Documentation – Audits, Customer Surveys;
  • Managing Director;

Monitoring of Service Delivery