Quite simply because we are the best at what we do!
We listen to what our customers say and we action accordingly. In addition we advise our customers on security related matters, they listen and they action accordingly. To this end we enjoy excellent working relationships with our customers supported by a mutual understanding that our statistical evidence quite simply proves we know what we are talking about and what we are doing.
We have also worked extremely hard to establish a reputation that, we believe, is envied by our competitors. This reputation is founded upon a management approach that strives constantly to enhance the value-added factor/contribution to our customers’ businesses, aiming to develop genuine long-term partnerships and strategic alliances.
From our experience, we understand that a real partnership is based upon principles of trust, mutual respect and the sharing of common goals. Partnerships are built on an ability to communicate honestly with each other, a willingness to challenge the status quo and a commercial framework that shares opportunities, risks and benefits.
Looking forward we seek to build similar relationships with future customers. which will play an integral role in the development of their security system following an agreed security objective and its subsequent strategies. This will provide an assurance that our service delivery is able to achieve the standards of service expected.
Our approach is centred on three key roles:
Company Directors will ensure that the on-going strategic development of our service is on-stream with customers expectations and demands.
All Company Managers have a responsibility to ensure total compliance to all service performance indicators.
Every member of the operational team has a personal responsibility for ‘thinking outside of the box’, introducing new ideas and developments for the future.
Throughout the contract, IVP will work closely with the customer to ensure that the solutions proposed meet and exceed all their expectations.
Our management style is and will always remain ‘hands on’, with the initial goal of developing a complete understanding of your security objective and of the challenges/opportunities ahead. The approach that we adopt will not be pre-scripted, but will be tailored and flexible, to precisely meet the needs of the customer.
Every member of IVP will be responsible for identifying and implementing service innovations to the benefit of all concerned.
By continuing to work closely with the customer's management team the partnership will develop our desire to go beyond that of simply being a service provider, to achieve our ultimate ambition of being closely integrated with your day to day operation.
Our Cultural fit
The cultural style we engender throughout our business is based upon the ‘IVP Hallmarks’. These are a set of consistent, recognisable and measurable standards that:
Apply to every customer
Apply to every business activity
Form the basis of our service delivery
Form the basis of operational reviews
Are incorporated into personal objectives
The IVP Hallmarks are outlined below:
Customer focus
We seek to promote an environment where performance standards are clearly defined and agreed, constantly measured and communicated regularly with customers through a structured review process. In addition, we seek to develop a closer working relationship with customers, continually adding value to their business through a forward-thinking account management process.
Process Management
Within our operations, we document and adhere to common procedures and regularly review methods and techniques. Job descriptions are mandatory throughout the organisation and problem solving techniques used where appropriate.
Cost Effectiveness
Key costs are benchmarked internally, our goal in all operations is to continually improve budget management and to be able to demonstrate sustained improvement.
